DJI refuses to acknowledge remote errors

DJI refuses to acknowledge remote errors which indicate battery or power malfunction – This is a post by Mo

I purchased 3 mavic pros, two sparks and just when i was about to pick up the phantom 4 pro all the mavic pros showed signs of defected functions,

i returned everything to a retailer who assured me to try the dji spark as it was half the price of the mavic pro (it is when i considered to take it easy and agreed) i did not like it as i had no remote so i returned it for a combo, it flew very well at first, then on a perfect day, sunny, calm moment i took a pano of our lake property and then heard a strange alert sounds from my remote., this sound was indicating that the drone took over itself, ignoring the pilot to land., usually when you loose video signal the aircraft defaults into RTH but this was not the case, the single for RTH is a double beep pause as this was a single longer beep and pause.
It is EXTREMELY important that people here realise what the significance of this alert on the remote means because DJI and some of their forum trolls absolutely tried to ignore and dodge this remote alert i mentioned, they refused to reply, comment or even try it to tell me if it was a battery coming out or the drone taking over to land itself into a lake.

Instead i had to provide the flight data and videos from the cache files so they can find a blame on the user to suggest doing nothing, when they found out it was a PERFECT flight on a PERFECT day and vanished of the flight records at some point with 64% battery life, 46m from me and 100m up high they claimed they found nothing wrong with the aircraft to replace it and instead offered 30% off another purchase!

This is unacceptable and blunt avoidance to take responsibility of their products and customers., they completely avoided answering what the alert sounds from the remote indicated as experience DJI pilots are answering calls, REFUSED and pretending not to hear me 4 different times i called so DJI can claim they found no errors, im sure there where zero errors in many commercial plane crashes as well BEFORE they took the passengers by surprise., lawyers told me that if they could NOT prove a pilot was responsible then it is a malfunction.

I call everyone to head to facebook and file a class action.

There are so many choices for drone products on the world – 3D Robotics(Solo), Parrot(Bebop 2 FPV, Disco FPV), Yuneec(Typhoon H Pro) and so on. Do not purchase DJI products! 大疆就是搭僵?

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