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Archive for July, 2018

If a receipt is all you want shop DJI store!!!! Go elsewhere if you want an actual Drone!!!

 :: Posted by on 07-19-2018


If a receipt is all you want shop DJI store!!!! Go elsewhere if you want an actual Drone!!!

Ordered a Phantom 3 Pro after my previous one got caught in wind and just kept flying never to be found. Hit return to home, tried to get it to just land so I could go pick it up, but it flew until it was out of range and was no longer able to be tracked. Until then no problems, flew great and really good pics and video. So I ordered a new one. Placed order on June 15. Received shipping conformation June 25 for a unit that was supposed to be in stock. Then i get notification from FedEx that the delivery would be on June 28 estimated time between 9am – 2:55pm and a signature from an adult with ID is required. Well since I WORK that wasn’t going to work out. So i tried to have it sent to a FedEx pick up location instead. I was informed no changes could be made since Dji put restrictions on it to be only delivered to my residence. Contacted Dji and spent HOURS over 3 days trying to get them to release it. After the second attempt at delivery Dji released the package to be picked up at FedEx pick up location but decided ( from China ) that it needed to be picked up in Murphy Texas and put a hold on that so it can’t be changed. Just so happens Murphy is the opposite direction from my house as my job. So now I won’t be able to pick it up without spending another 12 hrs dealing with the morons at DJI to get them to F___ this up again. Thank god I ordered through Pay Pal. I will be trying to completely cancel this order to never deal with dji customer service again. Unless you are extremely bored and have no life whatsoever don’t order from the Dji store. You will probably regret it if you do!!!! I wish there was a 0 star option. But that still wouldn’t be low enough to rate this absolutely horrible experience!!!!!!!!!!

By Jason

There are so many choices for drone products on the world – 3D Robotics(Solo), Parrot(Bebop 2 FPV, Disco FPV), Yuneec(Typhoon H Pro) and so on. Do not purchase DJI products! 大疆就是搭僵?

DO NOT BUY FROM DJI – SERIOUSLY WORST CUSTOMER SERVICE

 :: Posted by on 07-19-2018


DO NOT BUY FROM DJI – SERIOUSLY WORST CUSTOMER SERVICE

Really annoyed at myself for not checking these reviews before purchasing a spark off DJI. Their customer service is by far the worst I’ve ever had to deal with. Drones are not easy and simple to fly so I guarantee you will have to contact DJI at some point and they will drive you crazy. Do not buy from DJI they look good on paper but in reality are terrible.

How can a company that charges so much for its products only offer customer services until 6pm each day and are closed on the weekends? Do they not realise people work and require support after these hours. Absolutely ridiculous in this mordern era.

I’ve had a faulty drone since day one and tried to contact them by email. They are slow to respond and when they do don’t acknowledge the whole issues and send back very short messages telling you basic obvious things. For example my dji spark app wouldn’t load so they suggested for me to close the app and try again… are they for real? I’ve gone back and forth with them and I keep getting poor stupid responses back.

My batteries are faulty so they now want me to send it in to them to be repaired. I’ve flown the drone less than 5 times as the batteries are so crap and last for 6 mins vs the expected 15 mins. Any normal company would acknowledge that I’ve hardly had the drone and complained non stop about it so would just send out new batteries to rectify the situation… but not DJI .

do not make the mistake everyone else on this page and I have made… their is a reason why they are scored 1 out of 5. Why spend so much to receive the worst/no customer service

By NK Watford

There are so many choices for drone products on the world – 3D Robotics(Solo), Parrot(Bebop 2 FPV, Disco FPV), Yuneec(Typhoon H Pro) and so on. Do not purchase DJI products! 大疆就是搭僵?

DJI Customer service nightmare – By Adam Stamatis

 :: Posted by on 07-19-2018

I called DJI customer service & also used the chat option on DJI website. I got a DJI Spark drone & the box came damaged and everything looks like it was opened and used. I called DJI within the 14 return policy, a man who claimed to be the highest level customer service rep at DJI has to offer regarding customer issues he told me he would call me back on returning the DJI Spark for DJI Mavic Air and I never got a returned phone call. Now I am out of my 14-day return policy and every time I try to talk to someone at DJI and I explain to them what’s going on and all they say is that I am outside the return policy and hangs up. POOOOOOOOOOOR Customer service. I am a little confused the DJI Spark cost $249.00 the DJI Mavic Air costs $799.00 I am not asking for my money back I am actually trying to spend an addition $550.00 and so far I had a horrible experience with DJI. If that’s the case, DJI should consider hiring a new customer service department. I bought the drone for my trip on July 18th I am very disappointed that I will not have a drone by the time I go away. I have visited the BBB site and other review sites only to find reviews that express the poor reputation DJI has for resolving similar issues to mine. Enough is enough! After my experience with DJI, I’m done with purchasing anything from them, hope other companies will up their game so I can take my business elsewhere, I love companies that stand behind their products and I find myself to be a loyal customer. Don’t purchase a product from a company that doesn’t care about their customers.

By Adam Stamatis

There are so many choices for drone products on the world – 3D Robotics(Solo), Parrot(Bebop 2 FPV, Disco FPV), Yuneec(Typhoon H Pro) and so on. Do not purchase DJI products! 大疆就是搭僵?