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Archive for September, 2018


 :: Posted by on 09-03-2018

I bought a refurbished phantom 4 pro and within a week I noticed it wasn’t flying correctly, drifting and yawing on its own. I sent it back to DJI thinking that it would be covered under their aftersales warranty policy and they would fix it…NOPE. They claim that I crashed the drone and they want me to pay for all the new parts. Since I didn’t crash the drone I disputed their claim. They told me to send in all my flight data so they could review it for a crash.

I was told to call back in 2 days if it didn’t get an email from them about the results. After 2 days I called, they said they needed more time and to call back in another 2 days. I called again and they said they still needed another 2 days. I called again today and they said the same thing the last three times I’ve called “there is no update in your case, allow us 2 days to process your request”. Now if you’re keeping track I called 4 times and each time they said “we need 2 more days”.

I was hoping for a relatively quick fix because I use my drones for my aerial imaging business, but it doesn’t seem like that is going to be the case. Luckily I have a Mavic I can use while I wait for my P4P.

I have flown this P4P a total of 18 flights for a total flight time of about 2 hours, which is not very much. It almost seems like they are just delaying until I pay the repair cost. I have also been disconnected from their phone lines multiple times when I call to ask about the progress of my case. I’m sure its not intentional but its extremely frustrating after I’ve been on hold for a long time.

I sold my previous drone (Autel X-Star Premium) to upgrade to DJI. That might have been a mistake. Autel’s customer service blows DJI out of the water.

Called again and told me to wait 2 more days…ARE YOU KIDDING ME! I asked to speak to a supervisor and they wouldn’t let me. I called again today and they said that their data team showed that there was no sign of a crash but I still need to pay the repair bill, even though they say now its covered under warranty.

I asked to speak to a supervisor and he said there is no supervisors, so I just kept asking for a supervisor over and over. Finally he said he would try and find a supervisor. Once the supervisor was on the phone I told him everything that was happening and he starting LAUGHING at me! I told him to let me talk to his boss because a supervisor should have some respect for their customers. He just kept laughing. After trying to talk to his boss he finally said that the repairs shouldn’t cost anything and they are sending the conformation asap. What kind of company lets this be the way they handle customers. I honestly can’t believe this is really how DJI wants to be represented.

By Zack Lowenstein

There are so many choices for drone products on the world – 3D Robotics(Solo), Parrot(Bebop 2 FPV, Disco FPV), Yuneec(Typhoon H Pro) and so on. Do not purchase DJI products! 大疆就是搭僵?

DJI Sales Support is all about wasting your time

 :: Posted by on 09-03-2018

I have tried to place an order for the new Mavic Air 2 under a 0% VAT EU program. The problem is that the VAT isn’t deducted at checkout and no one at DJI understands/cares why this happens.

I have now spent two hours altogether chatting with DJI Customer Support (ha!). On the first occasion I was promised that my case should be escalated and I should be contacted shortly. Well no one contacted me so two days after I should have been contacted I reached out again to DJI via chat.

I asked the Agent if he could see what happened to my escalated support case but he didn’t care just started the whole process with questions again and after one hour with no success or development, he asked if I was happy with his services. I said; no since you haven’t solved anything for me just spent my time.

I have actually never come across a worse Customer Support than DJI’s in my 30 years experience. And even though they have great products they will be losing fast when their competitors get’s up to speed technically.

What surprises me is that no one from Senior Management seems to read/care about all the negativity that is all over social media and the internet. Trust me DJI, treating paying customers the way you do will bite you in the end.

By Tony

There are so many choices for drone products on the world – 3D Robotics(Solo), Parrot(Bebop 2 FPV, Disco FPV), Yuneec(Typhoon H Pro) and so on. Do not purchase DJI products! 大疆就是搭僵?