DJI Sales Support is all about wasting your time

I have tried to place an order for the new Mavic Air 2 under a 0% VAT EU program. The problem is that the VAT isn’t deducted at checkout and no one at DJI understands/cares why this happens.

I have now spent two hours altogether chatting with DJI Customer Support (ha!). On the first occasion I was promised that my case should be escalated and I should be contacted shortly. Well no one contacted me so two days after I should have been contacted I reached out again to DJI via chat.

I asked the Agent if he could see what happened to my escalated support case but he didn’t care just started the whole process with questions again and after one hour with no success or development, he asked if I was happy with his services. I said; no since you haven’t solved anything for me just spent my time.

I have actually never come across a worse Customer Support than DJI’s in my 30 years experience. And even though they have great products they will be losing fast when their competitors get’s up to speed technically.

What surprises me is that no one from Senior Management seems to read/care about all the negativity that is all over social media and the internet. Trust me DJI, treating paying customers the way you do will bite you in the end.

By Tony

There are so many choices for drone products on the world – 3D Robotics(Solo), Parrot(Bebop 2 FPV, Disco FPV), Yuneec(Typhoon H Pro) and so on. Do not purchase DJI products! 大疆就是搭僵?

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