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DJI refuses to acknowledge remote errors

 :: Posted by on 02-10-2018

DJI refuses to acknowledge remote errors which indicate battery or power malfunction – This is a post by Mo

I purchased 3 mavic pros, two sparks and just when i was about to pick up the phantom 4 pro all the mavic pros showed signs of defected functions,

i returned everything to a retailer who assured me to try the dji spark as it was half the price of the mavic pro (it is when i considered to take it easy and agreed) i did not like it as i had no remote so i returned it for a combo, it flew very well at first, then on a perfect day, sunny, calm moment i took a pano of our lake property and then heard a strange alert sounds from my remote., this sound was indicating that the drone took over itself, ignoring the pilot to land., usually when you loose video signal the aircraft defaults into RTH but this was not the case, the single for RTH is a double beep pause as this was a single longer beep and pause.
It is EXTREMELY important that people here realise what the significance of this alert on the remote means because DJI and some of their forum trolls absolutely tried to ignore and dodge this remote alert i mentioned, they refused to reply, comment or even try it to tell me if it was a battery coming out or the drone taking over to land itself into a lake.

Instead i had to provide the flight data and videos from the cache files so they can find a blame on the user to suggest doing nothing, when they found out it was a PERFECT flight on a PERFECT day and vanished of the flight records at some point with 64% battery life, 46m from me and 100m up high they claimed they found nothing wrong with the aircraft to replace it and instead offered 30% off another purchase!

This is unacceptable and blunt avoidance to take responsibility of their products and customers., they completely avoided answering what the alert sounds from the remote indicated as experience DJI pilots are answering calls, REFUSED and pretending not to hear me 4 different times i called so DJI can claim they found no errors, im sure there where zero errors in many commercial plane crashes as well BEFORE they took the passengers by surprise., lawyers told me that if they could NOT prove a pilot was responsible then it is a malfunction.

I call everyone to head to facebook and file a class action.

There are so many choices for drone products on the world – 3D Robotics(Solo), Parrot(Bebop 2 FPV, Disco FPV), Yuneec(Typhoon H Pro) and so on. Do not purchase DJI products! 大疆就是搭僵?

Never buy DJI drones – A nightmare with Phantom products

 :: Posted by on 01-28-2018

Never buy DJI drones – A nightmare with Phantom products

My experience with DJI products and Phantom technical support team was a nightmare. They cheated me an approximate total of USD$1150 with a BAD or a FAKED product.

I purchased a Phantom 3 product in Oct of 2017. After some testing of the Phantom

product, I noticed that the RTH mode would return the drone about 2-3 meters away from the “home” position, while other times 10-20 meters away from home position. Even worse, the Phantom 3 drone did not come back with a battery of around 40%, and a distance of 150 meters. So, I lost the Phantom product in Oct. of 2017, within a few weeks after purchasing.

Then, I talked to the DJI Phantom technical support team for help. They argued it was not their problem and promised to sell me another drone with a 15% discount. I paid the amount of money with the new “Phantom 3“. It took about 2 weeks to arrive my home in November of 2017. However, the new “Phantom 3” sent to me was a faulty – it did not work at all! And it looked like an used product.

Then, I wrote several emails to the email address that sold me the products to ask them why this has happened. I was amazed that I received no emails at all within TEN days, considering that I had paid about USD$1150 to them in total! Finally, I got one email back because I sent emails to the sales, marketing, and investment teams. In other words they received my emails, but did not want to communicate with the client that spent USD$1150 to them!

At the end they contacted me, without saying even “sorry”. And they did not want to reimburse any money to me. The reason seems “If we give you money back, how about other customers?”.

So sad, some other customers have been facing the similar situation as mine!

In your life, have you ever had experience that the money cannot be back if the products you purchased could never work at all?

Until now, I have reason to believe the Phantom product that I received is a faked one or a bad one – the second Phantom 3 never worked/flew.

Probably some people may ask why there are some video/posts on internet stating the Phantom 3/4 is a good product. My experience told me that the DJI Phantom team could have hired some people or given some people some benefit/money to make some faked video/writings as marketing/media ads. If anybody who made some video on the internet in favor of Phantom products does not state that s/he is not supported/benefited from DJI, you really cannot trust him/her for his/her Phantom experience. E.g., one guy on the internet showed a Phantom product can return home position within a very small cycled area – looks like within one feet difference from home? That is absolutely not true! My experience told me that Phantom 3 product cannot fly back to home like this – best one was 2 meters away from HOME position.

If you do not want to have that kind of nightmare, try to avoid buying DJI Phantom products. There are so many other drone products on the world – 3D Robotics(Solo), Parrot(Bebop 2 FPV, Disco FPV), Yuneec(Typhoon H Pro) and so on. Why take risk to try DJI(Phantom, Marvic, Spark) drone?

Choice is at your hands – try the nightmare or not?